FREQUENTLY ASKED QUESTIONS
After selecting the desired product and adding it to your shopping cart, enter the coupon code in the section called “Coupon Code” and click the “Apply Coupon” button.
The value of the shopping cart will be updated with the value related to the discount coupon.
To register the order, click on the “Proceed to checkout” button, enter the invoicing data and press the “Place Order” button to register it.
Products can be returned according to O.G. 34/2014 within the legal return period of 14 calendar days, only in the original packaging, accompanied by the fiscal invoice and in the same condition in which they were received by the Buyer, without penalties and without invoking any reason. The returned product must be in the same condition in which it was delivered. Products with physical changes are not accepted for return.
The return of the products will be made at the client’s expense, using the same transport service with which the shipment was made, to the address: Sos. Alexandriei no. 544, km. 14, 07025 Bragadiru, Ilfov, Romania. SC Klintensiv SRL will return the value of the order for the products paid by bank transfer / online payment, the amount being returned to the bank account from which the payment was made. If the good is subject to the expertise for establishing conformity, the amount paid will be returned at the moment of confirming the authenticity of the good. It should be mentioned that if the amount is returned to the bank account from which the payment was made, the account could be debited with a delay that may vary depending on the bank. The refunded amount, as well as the return conditions, do not include the transport expenses or other services. The product will be returned together with a copy of the purchase invoice. Packages that do not correspond from an aesthetic point of view (the deformed box that can lead to damage to the property) will be rejected. In order to avoid misunderstandings, the package will be photographed and a report will be drawn up together with the representative of the courier company in which the condition of the package will be specified.
Items offered as a promotional package will be returned in full. Products returned by the courier will not be sent by cash on delivery. The return of the money related to the orders returned by the courier will be made by bank transfer. SC Klintensiv SRL reserves the right to subject the returned product/good to expertise. The settlement term (return of money or replacement of the product) will also be made within 14 days from the date of its delivery by the courier company to SC Klintensiv SRL.
Please respect the deadline for return and inform us about the return of products by phone at 0742 193 981 or by email at [email protected]
In the event that the purchased product has manufacturing defects or it is not according to the specifications on the site, listed with incorrect information due to typographical errors, or if the product information received from the supplier is incorrect, it will be replaced with a new product, identical or similar, if you provide written notification to SC Klintensiv SRL.
If it is not possible to replace the product with an identical or similar one, the value of the product will be returned according to the above conditions.