Terms and conditions

1. DEFINITIONS AND TERMS

KLINTENSIV^® – is the trade name of the company Societatea KLINTENSIV S.R.L., with its registered office in Bragadiru City, Sos. Alexandriei, No. 544, Km. 14, Administrative Pavilion, Ground Floor, Office No. 4, Ilfov County, registered at the Trade Register Office attached to the Ilfov Tribunal under no. J23/3025/2011, having Tax ID (CUI): RO29359178, tel.: 021.448.1498, fax: 021.448.14.87, e-mail: office@klintesiv.ro, bank account no. RO09 BTRL RONC RT0P 7335 3001, opened at Banca Transilvania; RO15 INGB 0000 9999 0624 1718, opened at ING BANK.

Seller – KLINTENSIV^®

Buyer – can be any natural person over the age of 18 or a legal entity or any legal entity that creates an Account on the Site and places an Order.

Client – can be any natural person over the age of 18 or a legal entity that has or obtains access to the CONTENT, through any means of communication made available by KLINTENSIV^® (electronic, telephone, etc.) or based on an existing user agreement between KLINTENSIV^® and the client, which requires the creation and use of an Account.

User – any natural person over the age of 18 or a legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

Account – the section on the Site consisting of an e-mail address and a password that allows the Buyer to submit an Order and contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, etc.). The User is responsible and must ensure that all information entered during Account creation is correct, complete, and up-to-date.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, via the Site, their intention to purchase Goods and Services from the Site.

Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the act of exhibiting for commercial purposes a finite number of Goods with a limited and predefined stock, for a limited period of time established by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – represents:

• all information on the Site that can be visited, viewed, or otherwise accessed through the use of electronic equipment;
• the content of any e-mail sent to Buyers by the Seller via electronic means and/or any other available means of communication;
• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, whether or not specified by the Buyer;
• information related to the Goods and/or Services and/or tariffs charged by the Seller during a certain period;
• information related to the Goods and/or Services and/or tariffs charged by a third party with whom the Seller has partnership agreements, during a certain period;
• data regarding the Seller, or other privileged data of the same.

Review – an assessment written by the owner or beneficiary of a Good or Service, an assessment drafted based on their personal experience and their ability to provide qualitative comments and to state whether or not the Good or Service complies with the specifications mentioned by the manufacturer.

Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer towards a product. The rating is expressed in the form of stars, each Good being able to receive a score from one to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer regarding a Good or Service.

Question – a formula of address to other Users/Clients/Buyers with the purpose of obtaining information about the Goods or Services on the respective page.

Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site, on the page of a specific Good. The Answer represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as: e-mail/SMS/telephone/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions, information regarding Goods and Services added to the "Account/My Cart" section or the "Account/Favorites" section, as well as other commercial communications such as market research and opinion polls.

Transaction – the collection or refund of a sum resulting from the sale of a Good and/or Service by KLINTENSIV^® to the Buyer, through the use of the services of the card processor agreed upon by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of the Goods and Services as stated in their description.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the creation of a user account and the form of communication (telephone and/or e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order has an informative role and does not represent acceptance of the Order. This notification is made electronically (e-mail) or by phone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods in the Order. If the quantity of Goods in the Order is modified, the Seller will notify the Buyer at the e-mail address or phone number provided to the Seller upon placing the Order and will refund the paid amount.

2.4. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives the Order shipment notification from the Seller via e-mail and/or SMS.

2.5. For Orders to be delivered to other addresses/retail points of KLINTENSIV^®, the prices and reservations of the Goods are valid for 5 business days from the moment the order reaches the retail point chosen by the Buyer.

3. ONLINE SALES POLICY

3.1. Access for placing/finalizing an Order is permitted to any User/Buyer who has reached the age of 18 and has created an account on the site.

For justified reasons, KLINTENSIV^® reserves the right to restrict the User's/Buyer's access to place an Order and/or to some of the accepted payment methods if, based on the User's/Buyer's conduct or activity on the Site, it considers that their actions could prejudice KLINTENSIV^® in any way. In any of these cases, the User/Buyer can contact the Customer Relations/Marketing Department of KLINTENSIV^® to be informed about the reasons that led to the application of the above-mentioned measures.

3.2. Communication with the Seller can be carried out through direct interaction with them or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the received information without being required to provide justifications for this.

3.3 In the case of an unusually high volume of traffic coming from an internet network, KLINTENSIV^® reserves the right to ask Users/Buyers to manually enter captcha-type validation codes in order to protect the information on the Site.

3.4. KLINTENSIV^® may publish on the Site information about Goods and/or promotions practiced by itself or by any other third party with whom KLINTENSIV^® has partnership agreements, for a certain period of time and within the limit of available stock.

3.5. All tariffs related to the Goods presented on the Site are expressed in lei (RON) and include V.A.T.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the card-issuing bank, in case the card's issuing currency differs from RON. The Buyer bears sole responsibility for this action.

3.7. All information used for the description of the Goods and/or Services available on the Site (static/dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, as these are used exclusively for presentation purposes.

3.8. After purchasing a Good or Service, the Buyer may be requested to write a Review related to the purchased Good or Service. The request will be sent to the e-mail address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the characteristics of the Goods.

4. ABOUT THE PRODUCTS

All information related to the technical specifications of the products, benefits, as well as their description, can be found on the site. The Buyer may request additional information from KLINTENSIV^® using the contact e-mail address.

5. ASSIGNMENT AND SUBCONTRACTING

5.1. The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, while informing the Buyer, without the Buyer's consent being necessary. The Seller will always be responsible to the Buyer for all contractual obligations.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

6.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of KLINTENSIV^®, with all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) being reserved for the same.

6.2. The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any Content in any context other than the original one intended by KLINTENSIV^®, include any Content outside the Site, remove signs signifying the copyright of KLINTENSIV^® over the Content, as well as participate in the transfer, sale, distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of KLINTENSIV^®.

6.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, in case the Content is not accompanied by a specific and valid user agreement concluded between KLINTENSIV^® and the Client/Buyer/User, and without any guarantee implicitly or expressly formulated by KLINTENSIV^® regarding that Content.

6.4. The Client/Buyer/User may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.

6.5. In case KLINTENSIV^® grants the Client/Buyer/User the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer/User has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only for the period of the existence of said content(s) on the site or the period defined in the agreement, according to the defined conditions, if they exist, and does not represent a contractual commitment on the part of KLINTENSIV^® for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content by any means and who could be or is prejudiced in any way from this content, during or after the expiration of the user agreement.

6.6. No Content transmitted to the Client, User, or Buyer by any means of communication (electronic, telephone, etc.) or acquired by them through accessing, visiting, and/or viewing constitutes a contractual obligation on the part of KLINTENSIV^® and/or the employee/agent of KLINTENSIV^® who mediated the transfer of Content, in case it exists, regarding said content.

6.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, in case it exists, is prohibited.

7. ORDER

7.1. The Client/Buyer can place Orders on the Site by adding the desired Goods to the shopping cart, subsequently completing the Order by making the payment through one of the expressly indicated methods. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. Adding a Good to the shopping cart, in the absence of finalizing the Order, does not entail the registration of an order, and implicitly does not entail the automatic reservation of the Good.

7.2. By finalizing the Order, the Buyer confirms that all data provided by them, necessary for the purchasing process, are correct, complete, and true on the date of placing the Order.

7.3. By finalizing the Order, the Buyer consents that the Seller may contact them, through any available means (email, SMS, telephone), in any situation where it is necessary to contact the Buyer regarding the placed order.

7.4. The Seller may cancel the Order placed by the Buyer, following a prior notification to the Buyer, without any subsequent obligation of either party towards the other or without either party being able to claim damages from the other in the following cases:

7.4.1. non-acceptance of the transaction by the Buyer's card-issuing bank, in the case of online payment;

7.4.2. invalidation of the transaction by the card processor agreed upon by KLINTENSIV^®, in the case of online payment;

7.4.3. data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

7.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 calendar days, without invoking any reason and without bearing any costs other than delivery costs. Thus, according to GEO no. 34/2014, the return period for a Good expires within 14 days from:

– the day the Buyer enters into physical possession of the last Good – in case the Buyer orders multiple products through a single order that will be delivered separately

– the day the Buyer enters into physical possession of the last Good or the last piece – in case of delivery of a product consisting of several lots or pieces

7.6. In case the Buyer decides to withdraw from the Contract, they can complete the return form online or send an e-mail to: office@klintensiv.ro.

7.7. In case the Client/Buyer requests withdrawal from the Contract within the legal term for withdrawal from the contract, they must also return any gifts that accompanied the respective product. In case the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer about their decision to withdraw from the Contract. The amount will be returned as follows:
7.7.1. for Orders paid by bank card -> by refund to the account from which the payment was made;
7.7.2. for Orders paid by cash on delivery – by refunding the value of the product to the bank account provided by the client or by generating a voucher with the value of the returned product.

7.8. The Seller may postpone the refund of the amount until the receipt of the sold Goods.

7.9. If the Good is returned in a state where it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to request a fee for restoring the Good to its initial state, as the case may be, or to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will reship the Good, with the delivery expenses being borne by the Buyer.

Diminution of the value of returned Goods

Since, in the case of distance sales, the Buyer does not have the possibility to check the Goods before the conclusion of the contract, they have the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and verify the Goods they have purchased to the extent necessary to establish the nature, characteristics, and functioning of the Goods.

To establish the nature, characteristics, and functioning of the Goods, the Buyer must handle and inspect them in the same way they would be allowed to do in an actual physical store.

The Buyer is only responsible for any diminution in the value of the Goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the Goods.

In the event that the Buyer exercises their right of withdrawal after having used the Goods to an extent exceeding what is necessary to establish their nature, characteristics, and functioning, the Buyer is responsible for any potential diminution in the value of the Goods.

Any diminution in the value of the Goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will withhold a sum of money representing the diminution in the value of the Good by 5%-50% of the initial value of the Good, as the case may be. The equivalent value of the diminution fee will be communicated to the Buyer upon receipt of the returned Goods.

7.10. In the event that a Good ordered by the Buyer cannot be delivered by the Seller, the latter shall inform the Client/Buyer of this fact and shall refund to the Buyer's account the equivalent value of the Good and/or Service, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer explicitly expressed their intention to terminate the Contract.

7.11. The availability of a Good will be displayed on the Site as follows:

• “in stock”– we have more than 5 pieces in the KLINTENSIV^® stock
• “limited stock”– we have less than 5 pieces in the KLINTENSIV^® stock
• “pre-order” – The Good is not available in the KLINTENSIV^® stock nor in the supplier's stock. However, if you place an order for a Good marked as "pre-order", one of our sales consultants will check the supplier's supply timeframe and will contact you to inform you of the availability of the Good.
• “out of stock”– the Good is no longer available in the KLINTENSIV^® stock

8. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

8.1. The following are excepted from the right of withdrawal from the Contract:

8.1.1. the supply of Goods which are liable to deteriorate or expire rapidly;

8.1.2. the supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which were unsealed by the Buyer;

8.1.3. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;

9. CONFIDENTIALITY

9.1 KLINTENSIV^® will maintain the confidentiality of any information of any nature that you provide. The disclosure of the provided information may only be done under the conditions mentioned in this Document.

9.2. No public statement, promotion, press release, or any other method of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

9.3. By transmitting information or materials through this site, you offer the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own interest, these pieces of information, ideas, concepts, know-how, or techniques that you have sent us via the Site. KLINTENSIV^® will not be subject to obligations regarding the confidentiality of the sent information, if the legislation in force does not provide other specifications in this regard.

10 COMMERCIAL COMMUNICATIONS

10.1. The Buyer/User/Client may modify at any time their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information regarding offers or promotions, as follows:

10.1.1. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

10.1.2. by contacting the Seller.

10.2. By adding Goods to the section of the Account:

“Shopping Cart”, the Seller will send the Buyer/User Commercial Communications via e-mail regarding:

– the price modification of the Goods added to the “Shopping Cart” section,

– recommendations for Goods similar to those added to the “Shopping Cart” section,

– the existence of Goods in the “Shopping Cart” section, and

– stock availability of Goods added to the “Shopping Cart” section.

10.3. Following the purchase of a Good, the Seller will send the Buyer/User Commercial Communications regarding:

– suggestions of Goods recommended to be used together with the purchased Good.

10.4. The Client/User can unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from KLINTENSIV^® or by contacting KLINTENSIV^® in this regard.

10.5. Also, to improve our offer of Goods and Services and the shopping experience, we will use your data for conducting market research and opinion polls. For example, in case we want to conduct an opinion poll regarding personal care products, the poll will be addressed only to persons who have purchased such products based on purchase history. The information obtained following this market research and opinion polls will not be used for advertising purposes but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity, nor transmitted to third parties, nor published. You can object to the use of data for market research and opinion poll purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting KLINTENSIV^®.

11 INVOICING – PAYMENT

11.1. The prices of Goods and Services displayed on the site www.klintensiv.ro include VAT according to the legislation in force.

11.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all information necessary for issuing the invoice according to the legislation in force (first name, last name, address).

11.3. For correct communication of the invoice related to the Order, it is the Buyer's obligation to update the data in their Account whenever necessary and to access the information and documents related to each Order, existing in the Account.

11.4. Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by KLINTENSIV^®, being able to save and archive them in turn at any time and in any way they wish.

11.5. By sending the Order, the Buyer understands that they will receive invoices in electronic format by having them added by KLINTENSIV^® to their Account and via e-mail, at the e-mail address mentioned in their Account.

11.6. In case this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this aspect at the e-mail address: office@klintensiv.ro.

11.7. The User/Buyer's payment card data will not be accessible to KLINTENSIV^® nor will it be stored by KLINTENSIV^® or by the payment processor integrated into the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, whose identity the User/Buyer will be informed of, prior to entering the data.

The entity authorized to provide card data storage services is BANCA TRANSILVANIA S.A., a company established and operating according to Romanian legislation, headquartered in Cluj-Napoca, 8 George Barițiu St., Cluj County, Tax ID RO 502267, J12/4155/1993, RB-PJR: 12-019-18.02.1999.

12. DELIVERY OF GOODS

12.1. The products will be delivered by courier (Sameday, Fan Courier or Dragon Star). The transport cost will be borne by the Buyer. The parcel will be delivered to the address mentioned in the order within 1-5 working days from order confirmation.

12.2. The Seller will ensure the appropriate packaging of the Goods and will ensure the transmission of the accompanying documents.

12.3. The Seller will carry out the delivery of the Goods only on the territory of Romania.

13. TRANSFER OF PROPERTY OF THE GOODS

13.1. Ownership of the Goods will be transferred upon delivery, after payment is made by the Buyer at the location indicated in the Order (understanding by delivery – signing for receipt of the transport document provided by the courier or signing for receipt on the tax invoice in the case of deliveries made by the Seller's personnel).

14. LIABILITY

14.1. The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing the access to the Account, and, to the extent permitted by applicable law, is responsible for the activity conducted through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer adheres to the Terms and Conditions of the Site in the latest updated version which is communicated within the Site, existing at the date of creating the Account and/or using the content and/or at the date of placing the Order.

14.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes to the functioning mode and conditions of the Site or any changes to legal requirements, with prior information to users within a reasonable time. In case of any modification, we will notify on the Site and in user accounts the date from which the modified version of the Document will be applicable, together with the new version of the terms and conditions. If there are price differences for products in the Cart compared to the time of adding goods to the “Shopping Cart” section in the Account and the time of placing the order, users will be informed of the change that has occurred.

15. WRITING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS

15.1. At the time of registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and grant the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.

15.2. Each User/Client/Buyer, at the time of registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to respect the following rules:

– to refer only to characteristics and/or the way of using a specific product, avoiding information related to aspects that may change (price or promotional offers) or information related to the Order fulfillment process;

– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all media related to the respective field are also permitted;

– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;

– to ensure that the information entered by them is realistic, correct, non-misleading, and in accordance with applicable laws, thus also respecting the rights of other parties, copyrights, trademarks, licensing or other property rights, publicity, or privacy;

– to use this facility only to communicate or obtain additional details regarding a specific product or service on the site without referring to other companies that promote the sale and purchase of products or services;

– to not provide or request, in any way and to any extent, personal data (contact details, delivery or home address information, phone numbers, email addresses, names and/or surnames, etc.) or any other information that may lead to the disclosure of this personal data;

– to not enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

– to not attempt to defraud the services made available by the Seller or to enter Reviews/Comments/Questions/Answers that contain advertising materials;

– to not use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the Seller's contact details registered on the Site shall be used.

15.3. In addition to a critical realistic assessment, at the time of registering a Review, the User/Client/Buyer will also add a Rating relevant to the related product or service. Reviews, together with their corresponding Ratings, will influence the general Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the general Rating, and a Review accompanied by a low Rating leads to a decrease in the general Rating.

Users/Clients/Buyers who register Reviews must respect the following rules:

– they will not contain violence, adult content, foul language, or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual orientation, or political orientation;

– they will not contain information related to other persons;

– they will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

15.4. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Terms and Conditions of the Site.

15.5. In case the Seller finds a repeated violation of the Terms and Conditions, it reserves the right to suspend the possibility of the User/Client/Buyer to register Reviews.

16. PROCESSING OF PERSONAL DATA

16.1. Review the Privacy Policy regarding the processing of personal data, which is part of this Document. KLINTENSIV^® reserves the right to modify the Privacy Policy to reflect any changes to the way and categories of processing personal data through this Site or any changes to legal requirements with prior information to users within a reasonable time, but not less than 24 hours, which will be brought to the attention of the data subject before the modification is made.

17. USE OF COOKIES

17.1. Review the Cookies Policy, which is part of this Document.

18. FORCE MAJEURE

18.1. Neither party will be liable for the non-execution of its contractual obligations, if such non-execution on time and/or properly, totally or partially, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

18.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination of the contract by right, without any of them being able to claim other damages from the other.

19. APPLICABLE LAW – JURISDICTION

19.1. This contract is subject to Romanian law. Any disputes arising between the Seller and the Users / Buyers will be settled amicably or, if that is not possible, the disputes will be resolved by the competent Romanian courts at the registered office of KLINTENSIV^®.